Question 1

Can I cancel anytime?

Accepted Answer

Yes. No contracts, no cancellation fees. Cancel from the customer portal linked in your billing page.

Question 2

Is there a free trial?

Accepted Answer

Yes — 14 days on any plan, no credit card required to start.

Question 3

What does 'unlimited' mean on Premium?

Accepted Answer

Premium covers unlimited AI calls under a fair-use policy. If your salon goes well beyond typical usage (e.g. consistently 10,000+ calls/month), we'll reach out to discuss a custom arrangement. We'll never silently shut anything off.

Question 4

What if my clients call after hours?

Accepted Answer

On Pro and Premium, our AI receptionist answers 24/7, checks your calendar and books the appointment for you. Pro can also request a deposit through your connected payment provider.

Question 5

Does Insalonia process payments?

Accepted Answer

No. Insalonia is salon management software. Payments and deposits are facilitated by integrated third-party providers. Insalonia does not hold, transfer, or process funds.

Question 6

Can I switch plans later?

Accepted Answer

Anytime. Upgrade or downgrade with one click — we prorate the difference.

Feature	Basic	Pro	Premium
Online booking page
Smart calendar & CRM
SMS reminders
Online payments (via providers)
Appointments per month	Unlimited	Unlimited	Unlimited
AI Phone Receptionist	200 calls/mo	1,000 calls/mo, then $0.35 each	Unlimited (fair use)
Deposit collection
WhatsApp messaging		Basic	Full automation
Google review automation
Advanced analytics & exports
Support	Email	Email	Priority

Three plans. No surprises.

Basic

Pro

Premium

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Frequently asked