Refund Policy

Insalonia offers a 30-day money-back guarantee on subscription purchases of the Insalonia platform. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date.

Refunds are processed by our payment provider, Paddle, which acts as Merchant of Record for all Insalonia orders. To request a refund:

• Visit paddle.net and look up your order using the email address used at checkout, or
• Email us at info@insalonia.com and we will help arrange the refund with Paddle.

After the 30-day window, subscription payments are generally non-refundable for the current billing period, but you can cancel at any time to avoid future charges. Cancellations stop the next renewal; your subscription remains active until the end of the paid period.

For any refund question: info@insalonia.com.